Pitstop UAE Hiring for Customer Relationship Management Supervisor at مدينة الشارقة Full Time

The CRM Supervisor is responsible for leading the CRM team in a multi-brand automotive repair, care, and maintenance company. This role involves overseeing the development, implementation, and optimization of customer relationship management strategies and initiatives to enhance customer satisfaction, retention, and loyalty. The CRM Supervisor will work closely with various departments to ensure a seamless customer experience and drive the effectiveness of CRM campaigns. CRM supervisor plays a key role in analysing customer data, identifying trends, and tailoring marketing efforts, ultimately driving business growth and maximizing the lifetime value of customers.Roles and Responsibilities:Supervise and mentor a team of CRM specialists, providing guidance, support, and training.Conduct performance evaluations and identify opportunities for team development.Develop and implement CRM strategies aligned with company objectives and standards.Analyze customer data to identify trends, preferences, and opportunities for improvement.Oversee the creation, execution, and analysis of CRM campaigns, including email marketing, loyalty programs, and customer surveys.Collaborate with marketing and sales teams to integrate CRM initiatives with broader marketing strategies.Monitor and improve customer touchpoints to ensure a consistent and positive experience across all interactions.Address and resolve customer complaints or issues escalated by the team.Ensure the accuracy and integrity of customer data in CRM systems.Utilize data analytics to track campaign performance, customer engagement, and satisfaction metrics.Prepare regular reports on CRM activities, customer insights, and campaign results for senior management.Identify areas for improvement and recommend changes to enhance CRM effectiveness.Work closely with other departments (e.g., sales, service, IT) to align CRM efforts with overall business goals.Facilitate communication and cooperation between the CRM team and other stakeholders.Manage and optimize CRM tools and software to ensure they meet the needs of the business.Stay updated on industry trends and best practices to recommend new technologies and approaches.Qualifications:Bachelor’s degree in marketing, Business Administration, or a related field. A Master’s degree is a plus.Minimum of 6-8 years of experience in CRM or a related role, preferably in the automotive service industry.Proficiency in English & Arabic language.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Understanding of CRM software and data analysis tools.Analytical mindset with the ability to interpret complex data and make data-driven decisions.Strong problem-solving skills and attention to detail.Experience (Years of experience, Sector, Local /International)Minimum of 6-8 years of experience in CRM or a related role, preferably in the automotive service industry.