At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales strategies.
As a Supervisor Customer Care – Outbound, you be leading the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets. Responsible for leading the critical evaluation of the CSC and the strategic development of Customer Care and Service activities implemented through all outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of consumer issues; the consumer database, customer churn, manage leads and train service staff, play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, etc.
Your ‘day to day’
Who we’re looking for
What we offer
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
To join our growing team…
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