At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales strategies.
As a Supervisor Customer Care – Inbound, you be leading the deployment and execution of the IQOS Customer Service strategy to deliver a multi-channel service offering and outstanding Customer Service Centre model across multiple GCC markets. Responsible for leading the critical evaluation of the CSC on inbound channels and the strategic development of Customer Care and Service activities implemented through all channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of consumer issues; social media monitoring, the consumer database and train service staff, play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, etc.
Your ‘day to day’
Who we’re looking for
What we offer
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
To join our growing team…
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> When you join Trend, you become part of a unique and diverse global family and...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Urgently looking for Specialist/ Consultant Cardiac Surgeons for hospitals in DHCC and DHA sector in...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Date Posted: 2022-07-05-07:00 Country: United Arab Emirates Location: UTS Carrier, Palladium building, 2nd floor, Al...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Posting Date Jul 01, 2022 Job Number 22111396 Job Category Food and Beverage & Culinary...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Core Objectives Achieving the optical business objectives Reviewing Optical sales for the division – target...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Overview: Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer...
Apply For This Job