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Responsibilities
Main Purpose :
Main Purpose :
The purpose of the role is to:
- Set and lead on Activate and execute all execution of Saudi’s Back Office and Local business service delivery strategyagenda for Employee Services, TA, TM, TR, Learning, Facilities, ER and Temp. Labor services in in alignment with Egypt’s HRLT his/her designated locations.
Accountabilities :
- Ensure a consistent service delivery of HR Ops back office and Local business services to all concerned parties
- Work along with local HR and COEs in supporting the employee life-cycle in his/her designated activities in addition to ensuring adherence to the company’s policies and procedures, labor law and position management principles, Provide advice to the HRLT in the new initiatives and in crisis management Maintaining proper workflows & SLAs with other HR work streams to ensure a smooth delivery
- Oversee and manageExecute the service deliveryactivities in the following verticals in His/Her designated areas including:
Employee Services
- Centralized E-filing Administration and Routing P-file documents from locations
- Employee documents authentication and distribution (contracts, pay slips..etc.)
- Onboard the new hires on HR systems L5- (L01 /L05)
- Availing Vacation Benefit
- Health certification admistration
- Administering disciplinary letters
- Employee exit management and clearance procedures
- Medical, Life Insurance, GOSI deletion of Enrolment
- GOSI – Injury reporting
Talent Acquisition
- Manage fairs / Local Institutions hiring
- Coordinate Preboarding & Onboarding support for locations (including offer letter, contract prep, Pre joining medical check, etc.)
- Medical, Life Insurance, GOSI new hire Enrolment
- Support TA admin in L3- hiring process
Total Reward
- Payroll related inputs (T&A, Leaves, HR related one time payments, etc.)
- All Benefits Enrollment
- Benefits Tier 1 Query handling
- Spot Award & other R&R
- Prepare clearance form for salesman vacation & submit to GR
OD and TM Support
- PMP on ground activation for F, G
- Yhala/Front Liners Training roll outs
- Learning logistics support
- People process & COC roll outs
- Conducting in-touch sessions
- Audit/Visit support
HR Ops and Service delivery
- myHR changes including individual, Mass upload & LHRM changes in addition to MSS/ESS completion of transactions
- Work as an integral part in the BU HR Ops team projects deliverables
- Act as a focal point for the accounts HR operations deliverables
- Manage all the requested reporting reposetry for the accounts deliverables
- Processes enhancement and identifying digital opportunities
- Accountable for handling all accounts queries through the agreed SLAs and identified channels
Qualifications
Key Skills/Experience Required :
- 0- 3 years of general professional experience in HR preferable in HR ops
- Good customer enterface and focusing on employee experience excellence
- Time management – ability to focus and get things done and know what is business critical; able to deal with conflicting priorities and ambiguity
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
Differentiating Competencies Required :
- Experience and understanding the nature of HR ops and service delivery
- Process excellence knowledge and influencing skills
- Working with many internal stakeholders
- Demostrated track record of strong service delivery
- Project Management / Communication skills/Customer centric
