Parisima Talent Hiring for Call/Contact Centre Agents at Dubai Full Time

Walk-In Interview for Call Centre Agents – Thursday 13 April- 10-1 PM

@ Interview Venue: Parisima Talent Ltd., Unit P6-02, Level P6, Damac Park Towers, Tower A (Commercial), DIFC Dubai, UAE. Nearest metro station: Financial Centre Station

Documents to Carry:

• Updated CV
• Passport page and visa page copy of self and sponsor

Job Responsibilities:

• Handling member/provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
• Maintain call center turnaround times and ensure high quality of service is provided to our members, providers and Primary Insurance Companies.
• Actively solicit and gather customer feedbacks in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Explore innovative ways to open channels and gain loyalty of the insurers and insured members.
• Primary channel for receiving complaints from customers, insured groups and payers. The complaints could come through different channels like email, telephone, online complaint lodging systems.
• Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.

Skills

• Language: Fluency in English is must.
• Experience: Min 2 years of experience in Medical Insurance/Any Insurance sector as a Call centre agent will only be considered.
• Candidates must be on Sponsorship Visa( Father/Spouse/Student/Freelance)
• Ability to multi-task across customer service functions.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set