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Work Location : Dubai
Technical / Functional Competencies
Behavioral Competencies
12881-IT Engineer
Experience: 4-7
Posted: 24 Jun,2022
Location: United Arab Emirates
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IT Engineer_ End User
Work Location : Dubai
Key Responsibilities and Accountabilities:
- Install and configure computer systems, printers, telephones
- No Dues backup & return asset to store
- New Joiners Desktop/Laptop issuing
- ARF / PC Checklist submission
- Troubleshoot system, app and network problems, diagnose and solve, replace parts as required
- Ensure all issues reported by users are logged in system as Tickets
- Prioritize and manage several open tickets at one time
- Provide workaround until issue is resolved
- Direct unresolved issues to the next level of App / Infra Team
- Proper routing of cables / tagging in the assigned floors
- Meeting room management / support
- Monthly update of AV, Patches & Websense on machines which are not updated automatically
- Preventive Maintenance of Desktops / Laptops
- Asset Inventory
- In-store assets arrangement
- Saturday’s In-house Support
- Non-working hours Remote support through mobile
- Close 90% of Tickets assigned on the same day
- Test and evaluate new technology as required
Education & experience:
- B. Tech Degree or equivalent
- Experience in a range of 4-5 Years
- Experience in providing end user IT Support
Technical / Functional Competencies
Technical knowledge of Windows 7 / 10
Technical know-how of Desktops / Laptops / Tablets
Images Creation
MS Office
IT Process Improvement
Behavioral Competencies
Excellent Communication
Time management
Result orientation
Required Skills
Skill
Years
Months
IT Engineer- End User Support
6
0
Windows 7 / 10
6
0
Desktops
6
0
ARF / PC Checklist submission
6
0
Installation
6
0
Configuration
6
0
AV
6
0
