Are you passionate about leadership roles? Do you thrive working professionally and structured providing excellent customer service? Then you may be our new Team leader.
The role
PanzerGlass is one of the leading brands within screen protection on a global scale. Overall, the Customer Operations department handles customer orders, enquiries, and claims from our business and E-Commerce customers.
You can look forward to being a part of our great global Customer Operations team where you will be responsible for and managing the local team currently consisting of 4 people.
Responsibilities
More specifically your responsibilities will be:
Your profile
We expect that you have experience from a similar team lead role in Dubai building up and maintaining great customer service. The role requires that you can create great team-spirit and collaboration. We expect you do this professionally, friendly, and patiently with a firm eye on meeting the KPIs. With your passionate, patient and service minded approach you are always focused on finding the best solutions for the customers of PanzerGlass and motivating your team to do the same.
Moreover, you are enthusiastic about wanting to improve and optimise your ways of working.
We expect that you have great knowhow of Microsoft Excel and experience with E-commerce ticketing systems, Navision, our ERP system, or another similar ERP system.
We are truly a global company with multi-cultural teams. This requires a great deal of understanding and ability to adapt your communication style both written and verbally. Naturally, we expect you do this fluently in English. In addition, we are looking for a candidate who speaks and understands Arabic, so we can communicate efficiently with our customers in the region.
We offer
Application
Due to GDPR rules and regulations we are not able to receive any application sent through email. Please submit your application on our careers page Jobs list – PanzerGlass
Start date: As soon as possible
Job Type: Full-time
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