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Job description
- Plan and implement call center strategy
- Determine targets for call center
- Hire and onboard new call center employees
- Answer staff questions, provide guidance and feedback to team members
- Train new employees
- Onboard new employees
- Ensure a friendly and motivating work environment
- Measure performance with KPIs such as call interruptions, calls waiting, etc.
- Ensure adherence to the company’s policies and procedures
- Keep senior management informed about recurring issues or problems
- Prepare monthly, quarterly and annual reports
- Speak, read, and write (Arabic and English / As Fluent).
- Contract length: 24 months Job Type: Contract
- 3 years experience as call center agent and 2 year experience as call center supervisor or team leader
- Arabic Female
Job Type: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
