Otis Hiring for Senior Credit & Collection Officer Job at Dubai Full Time

2022-11-01-07:00

United Arab Emirates

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

• Executes Otis – Entity’s collections process to maximize collections whilst managing retention of customers’ accounts.
• Manages process design to establish contact with the skip, absconding and uncontactable customers who maybe in the country or outside the country and thus facilitates money collections and recoveries.
• Manages daily follow-up on customer accounts and ensures accounts are thoroughly worked promptly by collectors.
• Manages prompt handling of billing complaints submitted by customers, issuing remedial actions to facilitate collections.
• Conducts monthly reconciliation of customer payments by scrutinizing all payments received on a per account basis to ensure flawless reconciliation.
• Monitors the performance of distressed collections identified as per Otis – Entity’s risk classification criteria and initiates follow up on the collections and recovery process.
• Manages relationship with customers to ensure payment release and minimize the possibility of bad debts.
• Negotiates with defaulting customers to repay their debts in full thereby achieving full recovery on contracted service fees.
• Verifies amounts and receipts for funds received and maintains archives for all receipts.
• Ensures strict adherence to processes and standards for collections and settlements.
• Send monthly SOA’s to customers.
• Review contracts and ensure collection as per agreed payment terms.
• Escalate defaulted customers as per Otis – Entity’s credit control policy.

• Bachelors degree in Finance/Accounting/ or similar.
• Minimum 5-7 years of experience in similar role.
• Preferably have experience working in Construction/Contracting company.
• Must be fluent in English, Arabic preferred.
• Technical knowledge – ERP & MS Office.

• Valid UAE driving license.