Applicants are required to read, write, and speak the following languages: English
Hospitality Customer Success Manager (IC3)
Oracle Hospitality Cloud
As a member of the Oracle HGBU organization, your focus is to deliver post-sales support and solutions to the Oracle customer base up to and including Global Account customers, while serving as an advocate for customer needs. This involves resolving post-sales customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The Customer Success Manager serves as the single point of contact for Oracle Hospitality Cloud customers. Customer Success Managers duties include:
SKILLS & EXPERIENCE
Duties and tasks are varied and complex; independent judgment needed. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS degree or equivalent experience relevant to functional area.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
In this role, you will be considered the lead customer liaison for 4 -10 strategic, top-revenue Support accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, such as creating internal training curricula and schedules, presenting across lines of businesses, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Premier Analysts for Customer Visits and employee mentoring.
Job duties are varied and complex, needing independent judgment. May have project lead role. Because of the nature of this position, a proven track record of demonstrated working skills including, but not limited to, excellent verbal and written communication skills, project management skills, ability to multitask and work under pressure, and (most importantly) an unabbreviated commitment to ensuring customer success. Bachelor*s Degree in either communications or information systems, previous account management and customer-focused experience, training experience in a software environment, prior working knowledge of or the desire to quickly learn about Oracle*s products, and six years related experience.
As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Support
Travel: Yes, 25 % of the Time
Location: AE-AE,UAE-Dubai
Job Type: Regular Employee Hire
Organization: Oracle
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company Description First Abu Dhabi Bank is an inclusive environment where each person values the...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> ICT Infrastructure Design Engineer – Dubai To meet their continued expansion in the design of...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> PINNACLE Innovation & Education, a unique Training Company in Dubai is on the hunt for...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Sales Engineers with proven track record in selling IT /ELV solutions in UAE market need...
Apply For This JobWeb Developer Job Location : UAE Requirements : • Should have 3+ years of experience in same field• Any Nationals...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> The Vision-Box World… Join us at one of the most exciting times of our history!...
Apply For This Job