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Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
The IT Consultant is responsible for bringing a high level of Information Technology (IT) expertise to both pre and post-sales activities, and is the point of contact for complex IT discussions.
The IT Consultant will install and configure Omnicell solutions in customer environments.
Other major responsibilities include integrating Omnicell products into customer environments, including development of required interface solutions to 3rd party systems, owning the technical relationships with customers and partners.
Involvement also includes Proof-of-Concept and Pilot projects, cooperating with the Sales, Marketing and Product Management departments to develop the overall solution strategy.
This role covers the International division, with a dedicated focus in MEA region.
Responsibilities
· Understand customer IT requirements and respond to their queries about Omnicell products (including official tender requests)
· Develop technical IT architectural proposals based on each customer’s requirements
· Develop interfaces (required and optional) with Omnicell solutions and customers’ third-party systems
· Install, configure and upgrade Omnicell systems, including servers and interface engines
· Manage partner relationships for technical and interface development
· Escalations from internal team members
· Support commercial teams by participating in solution and architecture presentations to customers Bring broad IT expertise consulting to sales, implementation and service teams during pre- and post-sales activities
· Participate in interface strategy discussions with his/her international peers, product management and engineering teams
· Standardise and productise customer responses based on precedent, while also setting new precedent
· Understand, define and prioritise integration and interoperability requirements
· Contribute to messages and value proposition adjustments with Solution marketing
· Develop understanding of IT drivers, including customer’s drivers and regulation evolutions for his/her region
Relational network
· Develop close relationships with commercial organizations and partners/suppliers
· Develop close relationship with other Omnicell organization, internationally
· Interface to global product management for roadmaps for IT subjects
Personal characteristics
· Excellent team player
· Strong results-orientation, commercial acumen and customer centric mindset
· Excellent presentation and communication skills (oral, writing, presentations) to interface with customers
· Project/program management capabilities
· Serviceable attitude
· Strong sense of responsibility, ownership and discipline
· Strong self-drive; eager for results
· Willing to be a “doer”
· Ability to influence and coach
Qualification/Experience
· Masters equivalent in Computer Science/IT and/or work experience (6+)
· Expertise in IT technologies (Windows, Windows Server, Microsoft SQL Server, IT infrastructure) and architecture (network, cybersecurity, cloud architecture, data intelligence/analytics, database, …)
· Several years’ experience in IT in presales contexts
· Experience in large projects, including the Request for Tender process (sales bids)
· Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
· High Level of product and industry knowledge
· Experience in Healthcare IT technologies, Pharmacy or clinical systems (EMR, EHR, EPMA..), knowledge of healthcare standards (IHE profiles, HL7, FHIR..), workflows and global healthcare environment.
· Leadership skills
· Being fluent, both verbally as in writing, in a second language outside English would be a great asset (e.g. French or Spanish)
Willingness to travel 20-30% of time for customer or internal meetings
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
