Sales Associate

Panerai is a high-end status sports watch brand that operates in a niche segment, fully exploiting its values of belonging that allow Panerai owners to feel part of an exclusive club.

The fundamental values of Panerai are based on history and the sea world, authenticity, exclusivity and rarity, product identity, Italian design and Swiss technology.

As an Ambassador of Officine Panerai inside and outside the boutique, the mission of the Senior Sales Associate is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to meet or exceed personal monthly sales objective, while managing all steps of the sales process & offer an exclusive customer service in line with brand guidelines.

SALES:

• Boutique sales: meet & exceed budget
• Private viewings with VIP clients
• Handling of discount or gratuity requests, in line with Brand policy
• Waiting list entries & follow-up

ATMOSPHERE:

• Operations: maintaining the appearance of the boutique in line with the Brand standards
• Visual Merchandising: maintenance and merchandising of the boutique
  • Exterior: windows animations & display, lighting, etc…
  • Interior: POS Material, publishing material, boutique Furniture, lighting, furniture, brand name logo and visuals, sales accessories, gifts, etc.

INVENTORY:

• Monthly stock taking of all items in the boutique
• Conformity with procedures & continuous improvement
• Participation in stock replenishment requests

PROCEDURES & REPORTING:

• Respect of security procedures in the boutique (Brand and Group policies)
• Store opening & closing responsibilities as required
• Cash & Invoicing
• NSI Entries (invoices & transfers)
• Timely sales reporting
• Repair documentations

CUSTOMER RELATIONSHIP MANAGEMENT:

• Brand Ambassador attitude to be demonstrated internally and externally
• After Sales Service: providing a high level of follow up on repairs, in coordination with Head office and Richemont Customer Service Centre
• CRM:
  • Participate efficiently in the CRM activities (daily activities and punctual campaign/programs)
  • Database maintenance and growth, in line with KPI’s: building relationship with existing customers & recruit new customers

KNOWLEDGE AND PROFESSIONAL SKILLS:

• Proven experience in a luxury service oriented environment (a previous experience in a flagship is a plus)
• Excellent organizational, presentation and communication skills
• Customer focused: strong understanding of Service and customer priorities

• Strong attention to detail with the ability to handle multiple tasks simultaneously
• Excellent presentation, oral and written communication skills

• Reliable, level headed and honest
• Computer Skills
• Fluent in English; any other language is a plus.