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- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Receptionist:
- Experience in front office beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various
Key Responsibilities of the Receptionist: · Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level · Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution · Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner · Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved · Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained · Builds and maintains effective working relationships whilst promoting the company culture and values.
