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Company DescriptionNOLIMIT Fashion General Trading LLC is expanding into the international market with the opening of new outlets in UAE. With a reputation in Sri Lanka for providing quality clothes at affordable prices, NOLIMIT is well-known for a wide range of products, including clothing for men, women, and children, as well as accessories and homeware items. The brand is looking to offer its trusted brand and quality to a wider global audience through its expansion into UAE, which will be the strategic hub of NOLIMIT.Role DescriptionThis is a full-time on-site role located in Dubai for Head of Operations. The Head of Operations will be responsible to provide strategic leadership to the operations and driving overall business growth and profitability, for overseeing daily operations, developing and implementing strategies for improving processes, managing budgets, and leading cross-functional teams to ensure optimal performance and productivity.Responsibilities:Retail Operations Strategy: Develop and implement strategic plans for retail operations to enhance customer satisfaction and achieve business objectives.Team Leadership: Lead and inspire a high-performance retail team, fostering a customer-centric culture and driving excellence in service.Store Process Optimization: Identify and implement process improvements to streamline retail workflows, improve inventory management, and boost overall efficiency.Visual Merchandising: Oversee the implementation of effective visual merchandising strategies to enhance the retail environment and drive sales.Loss Prevention: Implement and manage robust loss prevention strategies to minimize theft and ensure the security of merchandise and assets.Vendor and Inventory Management: Build and maintain relationships with suppliers, optimize inventory levels, and negotiate favorable terms to support retail operations.Customer Experience Enhancement: Continuously improve the customer experience by implementing initiatives that enhance service, satisfaction, and loyalty.Sales Performance Analysis: Analyze sales data, track key performance indicators, and develop strategies to optimize sales and achieve revenue targets.Compliance and Regulatory Adherence: Ensure adherence to all retail-related regulations, policies, and standards to maintain legal compliance.Customer Feedback Management: Implement processes for collecting and analyzing customer feedback, utilizing insights to drive continuous improvement in retail operations.Staff Training and Development: Provide training and development opportunities for retail staff to enhance product knowledge, customer service skills, and overall job performance.Store Budget Management: Collaborate in the development and management of retail budgets, optimizing resources to achieve financial goals.Promotions and Marketing Execution: Oversee the effective execution of promotions and marketing initiatives to drive foot traffic and increase sales.Technology Integration: Explore and implement retail technology solutions to enhance the shopping experience, streamline operations, and improve overall efficiency.Community Engagement: Develop and maintain relationships within the local community to support the retail brand and contribute to positive community relations.QualificationsMinimum of 10 years of progressive experience in retail operations management, with a proven track record of leadership or Proven experience as an Operations Head or in a similar role.Operations Management, analytical skills and strategic thinking skills.Team Management and Communication skillsBudgeting experience and financial acumenExperience with supply chain management and logisticsAbility to develop and implement strategies for process improvementExcellent problem-solving and decision-making skillsExperience in the retail industry is preferredBachelor’s degree in Business Administration, Operations Management, or related fieldEducation and Experience:· Bachelor’s degree in Business, Operations Management, or a related field.· 10 years of relevant experience in operations leadership.Join us as we make a mark in the vibrant retail landscape of the UAE. Be part of a dynamic team that values innovation, creativity, and excellence.
