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- The Patient Relations Officer serves as liaison between patients and the hospital and is available whenever her or his assistance is needed.
- Visits patients on admission and on request any time during working hours.
- The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.
- Maintains professional standards of Patient Relations Programs.
- Handles and follow-up on patient complaints depending on the level of complainant.
- Handles tours for visitors and guests.
- Performs other duties as assigned by the Patient Relations Officer In Charge
- Under the supervision of the Head of the Department, performs interpreting/transliterating services of oral or written communications between English and Arabic.
- Provide interpreting/ transliterating services for patients, employees and other individuals for meetings, interviews, telephone calls, etc. including one to one and group settings.
