NCR Hiring for Inside Sales Specialist III- Banking Job at Dubai Full Time

Position Summary

The Inside Sales Specialist is responsible for ensuring the renewal of existing service contracts for small/medium-sized customers, after the initial annuity contract sale or as an upselling activity. This role also handles any resulting queries that the customers may have about their existing service offerings and contracts.

This is an exciting role selling some of NCR’s key service offerings. If you are motivated by selling services in a dynamic environment and looking to make a name for yourself, this position is your opportunity. Imagine building a relationship with an existing customer and then grow the account based on the additional value we can create by solving their needs with meaningful, world class service offerings.

Key Areas of Responsibilities:

• Position is responsible for annuity maintenance services orders for the designated customers as assigned by management; Primary accountability of this role is the creation and submission of annuity service orders for new annuity services contracts, annuity services contract additions and annuity services contract renewals

• Position required to provide the highest level of customer service to small and medium accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met; Serve as interface or liaison between the customer and other NCR sales support teams with regards to issues for current customers.

• Responsible for cross-selling solution offerings to current customers. Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability

• Schedule and conduct regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions; Promote customer confidence in NCR, which will lead to long term business relationships

• Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, etc.); Obtains customer or industry information that assists in responding to customer’s needs and requirements; Understands the formal and informal decision-making process within each of the accounts

• Targets existing customers within an assigned territory; Services local clients, typically with responsibility within a single territory/Area; Partners with other business units to expand cross-sell opportunities

• Recognize the customer’s key challenges in their business operations and identify products and solutions to the customer’s area of need; Identify possible opportunities for other business unit or division solution offerings

• Respond constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care

• Position is expected to provide advice on rectifying past customer-specific practices that are inefficient and replacing them with best practices for service order management; Position is expected to be an expert on their assigned customers

• Identifies NCR’s major competitors in the account and assess the competitor’s products/services, and compares their strengths and weaknesses relative to NCR’s

• Fast-paced, multi-functional tasking expected

Basic Qualifications:

• Bachelor’s Degree in a related field

• 1-3 years of related experience

• Fluent in English

• Proficiency in Excel advance skills, (i.e., v-look ups, filtering, etc.)

• Ability to project manage individual issues, including engaging subject matter experts from various groups

• Expert teaming skills and ability to work with a diverse team

• Sound and comprehensive communications and diplomacy skills in order to exchange complicated information

• Offers of employment are conditional upon passage of screening criteria applicable to the job.