Nathan & Nathan HR Hiring for Project Coordinator Job at Dubai Full Time

Our client is a business consulting company based in UAE, a leading organization dealing with mystery shopping, customer service, food safety inspection, and training. Partnered, assisted, and trained some of the best-known brands in hospitality, retail, supermarkets, banks, schools, and government in the MENA and GCC regions.

The Arabic Project Coordinator role will be in charge of the back operation to ensure the projects are executed accordingly as per the client’s requirements and will be in direct contact with the clients and provide excellent customer service.
Requirements:

• Bachelor’s degree
• 2 years of experience in a similar role in the UAE.
• Proven background in retail mystery shopping, quality audits, and training industries.

Excellent communication skills in both English & Arabic languages

• Proficient with MS Office application.
• Strong interpersonal and customer service skills.
• The candidate must be flexible, dynamic, and willing to learn and grow.
• Able to develop long-term relationships with clients.

Responsibilities:

• Ensure that the project fieldwork is executed according to the set deadlines
• Ensure that client service requests (as per the agreement) are completely delivered and in a timely manner
• Liaise between customers and cross-functional internal teams (Sales, Scheduling, and Validator teams) to ensure timely and successful delivery of their needs
• Consult and support the client to improve their customer service system
• Provide a clear forecast of the client’s visits to the cross-functional internal teams prior to the start of the month
• Archive all client’s communications/requests on the client’s COM
• Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
• Conduct and write the client’s journey mapping report
• Scheduling & coordinating Ad-hoc projects

• Coordinate (follow-up) between schedulers, quality validators, and the core team to ensure timely & quality service delivery to the clients
• Set up clients on the client’s platform and set up client surveys
• Set up executive dashboards and prepare the data analytics
• Meet with the client on a regular basis, and present the results (executive report) and discuss their needs & feedback
• Support clients through email, phone, online presentations, and in-person meetings whenever they have any questions or concern
• Analyze client’s complaints (when available) in a timely manner, reply to the client and establish a suitable corrective action

Work Location: Production City, Dubai, UAE
Work Schedule: Monday to Friday

Job Type: Full-time

Experience:

• Project Coordination: 2 years (Required)
• Retail: 2 years (Required)

Language:

• Arabic (Required)