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Our client a well established Travel Agency with a headcount of 300+ is starting a Call Center in Sharjah.
Job Overview: We are seeking a dynamic and experienced Team Lead to manage our customer service team for a new online travel startup. Candidate must have prior call/contact centre experience.
Key Responsibilities:
Training and coaching/Performance management /Customer service/Resource allocation/Communication/Quality Assurance/Knowledge Management/Reporting.
Qualifications and Experience:
- Bachelor’s degree in a relevant field or equivalent work experience.
- Proven experience in a customer service leadership role in the travel industry, preferably in a travel contact center.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication skills, with the ability to communicate effectively with customers, team members, and stakeholders at all levels.
- Familiarity with customer service tools and technologies, including CRM systems and call centre calling solution, integrated CRM’s tools etc.
- GDS, Ground supplier, experience is a must.
- Willingness to work flexible hours, including weekends and holidays, as required.
