NADIA Global Hiring for Sales and Customer Service Manager – Construction Job at Dubai Full Time

Our client, a well-reputed Drilling/Construction Company is seeking a Sales and Customer Service Manager. The key result areas are displayed below.

Job Location: Sharjah.

Responsibilities:

• Make quotations as per sales requirement.
• Quotation are sent on time.
• Quotations are done as per RFQ & process.
• Ensure all customer requirements are captured correctly.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Develop service procedures, policies and standards.
• Adhere to and manage the approved budget.
• Keep accurate records and document customer service actions and discussions.
• Provide accurate, valid and complete information by using the right methods/tools

Requirements:

• Qualifications required are minimum bachelor’s degree in Mechanical or Civil Engineering.
• Self motivated, dedicated and flexible towards work goals.
• 4+ year Min sales experience as well as customer service.
• Well spoken and written command on English and Arabic speaking is a big plus.
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly.

Job Types: Full-time, Permanent

Salary: AED6,500.00 – AED7,500.00 per month

Education:

• Bachelor’s (Preferred)

Experience:

• Sales – Drilling/Construction: 4 years (Required)

Language:

• Arabic (Preferred)