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Our Client, a well-reputed Construction/Drilling Company which offers complete systems and solutions for construction, Industrial, mining and quarrying industry is looking to hire an Inside Sales and Customer Service for their Sharjah division. The key result areas are displayed below.
Location: Sharjah
Responsibilities:
Inside Sales
- Make quotations as per sales requirement.
- Quotations are done as per RFQ & process.
- Ensure all customer requirements are captured correctly.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers’ needs to achieve satisfaction.
- Keep records of customer interactions, process customer accounts and file documents.
- Monthly sales data Analytics.
- Respond to all the enquiries received online.
- Ensure that the sales orders are invoiced within a standard time from the receipt of inquiry.
Customer Service
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Develop service procedures, policies and standards.
- Adhere to and manage the approved budget.
- Keep accurate records and document customer service actions and discussions.
- Provide accurate, valid and complete information by using the right methods/tools.
Requirements:
- Experience of 5+ years in similar role is preferred
- Bachelor’s Degree in Mechanical/Civil Engineering is required.
- Expertise in Microsoft packages, including Project, PowerPoint, Word, and Excel.
- Excellent communication skills in English.
Job Types: Full-time, Permanent
Salary: AED6,500.00 – AED8,000.00 per month
Education:
- Bachelor’s (Preferred)
Experience:
- customer service: 2 years (Preferred)
- Sales – Equipment: 3 years (Preferred)
