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- Ensure all clients/agents request and reservations are answered and reconfirmed in a timely manner.
- Maintain all reservations for all services accurately in our reservation system.
- Following payments of each booking before arrival a must.
- Reconfirm bookings with all suppliers internally and externally.
- Ensure a successful and smooth operation through reconfirming all bookings prior to arrival
- Advising the availability and rates whenever required.
- Attending all calls and answer the agents requires.
- Providing good & reasonable alternatives hotels in the event of no availability of Original request.
- Communicating with the suppliers to solve the partner’s problems.
- Manage bookings through online reservations system of selective partners
- Secure all bookings for requested services or provide suitable alternatives if we can’t confirm initial request
- Communicate any arrival irregularity to the partners and assist with in-house amendments
- Advise availability and prepare offers including quotations and product descriptions if requested
- Attending to all calls of clients and suppliers
- Communicating with other departments internally for excursions, visas, ground handling, sales, and accounts enquiries
- Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
- Reassure promotional rates are booked at the hotels and accounts is informed accordingly, for exclusive offers (e.g. last-minute clients)
- Forward confirmations and invoices to all partners (who are on auto-invoicing)
- Maintain a respectful, ethical, and positive communication and attitude all times.
- Base all decisions on the benefit of the company and end results required.
- Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
- Transfer of knowledge and relevant information with other colleagues as relevant.
- 2- 3 experience in the Destination Management / Tourism industry in UAE or similar
- Strong knowledge in the Reservation systems and experience in handling CIS market.
- Ability to handle different clients’ proposals/projects.
- Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
- Liaise with the Operations Department for other bookings like excursions, transfers, etc.
- Process bookings, cancellations, amendments, or any other requests or adjustments.
- Organize, accurate and Excellent Communication Skills
- Ability to work under pressure and adaptable to a multi-cultural environment.
- Russian speaker
- Can join immediately.
