MTN Group Hiring for Global Lead Business Services Job at Dubai Full Time

Global Sourcing and Supply Chain (GSSC) is the Global Procurement Arm of the MTN Group, Africa’s most valuable brand, which services 16 Operating Companies as well as subsidiaries/ vertical businesses of MTN across Africa and Middle East. In line with MTN’s Ambition 2025 strategy, anchored in building the largest and most valuable platform business with a clear focus on Africa, we at Global Sourcing and Supply Chain (GSSC) have evolved into an Innovative, Transformative & Agile function which keeps our customers at the heart of all that we do.

GSSC is now a completely Agile Organization… moving away from the erstwhile pyramid/ hierarchical organization with an Agile Operating Model, comprising of PODs and Squads. GSSC is aimed at achieving:

• Seamless customer experience and faster service delivery for all our stakeholders with a cross- functional team setup
• Future-fit capabilities focusing on Digital and Data analytics to drive enhanced insights and market readiness
• Collaboration driven through shared targets & outcomes with impact-based success measures irrespective of teams or levels of work
• Business partnerships to foster close alignment with the business functions and strategic relationships with external stakeholders
• A shift from transactional and administrative activities to Strategic Sourcing which supports MTN business in managing the future requirements and innovations
• Expansion of the GSSC footprint through new business opportunities which leverage MTN’s economy of scale and advanced skills
• One Global Procurement Organization across all MTN’s Operating Companies through a verticalized and agile operating model.

We are looking for team members with an Agile mindset, a curiosity to learn and a passion for innovation to be part of this transformative journey to take GSSC into its next phase of evolution

Global Lead Business Services will be responsible for leading the Business Services POD , which comprises of categories such as Media, Marketing, BTL ,Professional Services ,Facilities & Logistics ,Sims, Scratch Card etc. The Global Lead will oversee the development of the business services domain strategy in line with the business requirements. Enhance efficiencies and effectiveness in the procurement value chain, maintain governance standards by ensuring adherence to processes as defined in the procurement policy.

As the Business Services POD Leader, oversee the design, development and maintenance of the strategies, framework and policies for business services domain sourcing. Enhance service delivery to the customers through effective stakeholder
management. Ensure that the strategies, policies developed are institutionalized within MTN and Opcos. Evaluate environmental variables and business market conditions to ensure that the best practices are in place and in alignment with the business needs & strategies.

Further the role will also help guide the squads to achieve the business objectives by prioritizing the sourcing backlog in sprint planning sessions and overseeing the adherence to the agile ways of working

• Oversee the development and implementation of the Business Services domain strategy, prioritizing the key priorities for short medium
  and long term goals, and maximize cost savings without unduly reducing other sources of value, ensuring competitiveness, and mitigate short and long term risks.
• Lead the drive toward standardization of policies, guidelines and templates relating to Business Services domain sourcing across the MTN Opcos
• Lead organizational commitment to the savings, investments, innovation, and quality goals by building cross functional agreement and strategic business partnership with the business functions
• Oversee internal and external benchmarking for the Business Services domain, comparing procurement practices focusing on costs, quality, operating processes, pricing terms and other metrics to help enhance the effectiveness and efficiencies in the current business services contracts.
• Lead the analysis for current suppliers across Business Services domain services to develop an understanding of where the business unit
  fits in to each supplier’s portfolio and thus what sort of leverage for negotiation exists.
• Lead the negotiation discussions for critical and high value business services contracts along with the Principal Strategic Category to minimize the total cost of ownership, in line with the quality standards expected by the business units.
• Lead special initiatives with Business Functions and Support Functions (Outside of GSSC) to enhance collaboration and service delivery within MTN. Proactively manage both internal & external stakeholders to build strategic partnerships.
• Collaborate with Global Lead Procurement Excellence to promote business services to partner markets and support partner market
  initiatives by delivering on the agreed terms and conditions.
• Manage / Support Opco CPOs in aligning to Business Services domain KPIs and mentor Opco team members and the senior management.
• Represent MTN GSSC at Procurement seminars or forums focusing on Telco Business Services and present best in class procurement strategies and innovative practices.
• Lead and develop articles for leading procurement journals and consulting surveys to increase MTN’s brand visibility.
• Lead sprint review sessions to track & measure overall business services domain performance (including corrective actions if necessary), deliver progress and provide a consolidated report to Group CPO.
• Manage the performance of the Business Services POD and review performance metrics to provide leadership, guidance, role clarity ,
  training and career development options to build and manage a high performing POD.
• Periodically attend daily stand ups and assist in removing bottlenecks identified during the sprints.
• As a Chapter leader of the Business Services domain Strategic Procurement, provide guidance and advisory support to the Principal Strategic Category to align to the overall Business Services domain strategy, oversee the exchange of best practices among squads and motivate squad members for upskilling.
• Lead / Support the implementation of Agile Operating Model across Opcos and incorporate them with the overall GSSC Op Model
• Ensure a regrettable attrition / negative attrition rate of high performers by ensuring a conducive and motivating work environment
  within the Business Services POD

• Achieve POD outcomes
• Improve service delivery and TAT
• Generate effective cost savings and revenue for Business Services POD
• Reduction in #days for Sourcing Events
• Build strategic partnerships with 3rd parties
• Foster business partnerships with internal stakeholders
• Enhance revenue generated from supplier consolidation
• Improve operational effectiveness
• Increase compliance rate
• Enhance GCA score
• Ensure ESG strategy alignment for all Business Services POD
• Increase resource utilization
• Regrettable attrition / Negative attrition rate of High Performers

Education:

• Bachelor’s degree in : Supply Chain Management / or equivalent degree
• Post graduate degree in Supply Chain Management and / or equivalent professional qualification (Preferred)

Experience:

• 12 15 years relevant working experience
• 7 10 years of relevant working and senior managerial experience in the business services domain
• Experience in the service management of Business Services business operations
• Expert understanding of emerging telecom/ supply chain practices and trends
• Experience working in a medium to large organization, managing Business Services domain
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
• Experience in ERP (preferably Oracle)
• Experience in continuous improvement through the implementation of best practices (SCM)

Industry / Certifications (Advantageous):

• Certified Supply Chain Professional (CSCP)
• Member of the Chartered Institute of Purchasing and Supply
• Professional Scrum Master (PSM) certification

Technical Competencies

• Business Services Sourcing – Intermediate
• Media, Marketing, BTL Sourcing – Intermediate
• Professional Services & Business Consulting Sourcing – Intermediate
• Facilities & Logistics, Sims and Scratch Card Sourcing – Intermediate

Core Competencies

• Procurement Lifecycle Mgt. – Expert
• Category Strategy Dev. – Expert
• Negotiation Excellence – Expert
• Market Intelligence – Expert
• Supplier Relationship Mgt. – Expert
• Domain Performance Mgt. – Expert

Supporting Competencies

• Agile Methodology – Beginner
• Strategic Leadership & Digital Mindset – Expert
• Communication Skills – Expert
• Supervision & Delegation – Expert
• Resource Management & Stewardship – Expert