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Dubai, DU, AE
Fixed Term
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
MAIN PURPOSE
As an Ambassador of Mont Blanc, the jobholder will be based in a boutique in Dubai and will be responsible for selling brand merchandise within the specified standards and enhancing the brand image.
KEY RESPONSIBILITIES
Sales:
- Undertake direct sales with clients of the brand.
- Ensure that all sales are processed in accordance with required procedures using the systems provided.
Merchandise Display:
- Ensure that all merchandise in the boutique is displayed within the brand requirements.
Inventory Control:
- Assist with monthly stock takes and the tagging of merchandise.
- Ensure that all merchandise is controlled at all times and that shrinkage does not occur.
After Sales Service:
- Assist clients with their returns and queries, ensuring that brand image is enhanced and client expectations are met.
Administration:
- Ensure that all cash, receipts, invoices and documentation are handled in accordance with company policies and procedures.
Client Relationship:
- Build client database by acquiring new customers as well as enhancing relationships with current clients.
REQUIREMENTS
Education:
- College degree preferred
Required Experience:
- 2 to 5 years of previous experience in luxury retail, service or hospitality environment
- General knowledge of timepiece movements
Technical Skills:
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred
Personal Skills/Abilities:
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professionalism at all times and be an Ambassador for the Brand.
- Self-Starter with Team-Player approach
- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
