Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
FIXED TERM CONTRACT – 16 MONTHS
MAIN PURPOSE
To maximise the performance of the boutiques through achievement of sales, profit and strategic objectives
DIMENSION
Network of (10) internal boutiques in UAE and South Africa
CONTEXT
Based in local headquarters, reporting to the Retail Director
KEY CONTACTS
Internal
Regional Retail MEIA team
Boutique teams
Office team UAE
External
Montblanc HQ: International Retail team
Richemont Dubai Shared Service (logistics, finance)
KEY RESPONSIBILITIES
Optimize operations of all retail locations to maximize performance providing back office support to boutiques
Apply all international Retail guidelines and actively ensure the implementations in the Boutiques.
Organize and support in meetings preparation, presentations, booking and follow up
The Retail Coordinator ensures:
Procedures:
Communicate and implement MB and Richemont Retail Procedures
Manage authorisations related to stock as per approval matrix
Audit & stock takes: liaise & facilitate with Richemont Back office and boutique teams
Merchandising
Support the Sales Merchandiser and Retail Performance Manager in the coordination of stock takes, stock lists, discrepancies, adjustments for internal Retail UAE
Key user for NSI & SAP for internal Retail UAE
Reporting & analysis
Reports: extract, distribute, update and file local & HQ reports as per business needs (examples: Stock and sales, high value lists, Special product requests, trackers: gifting, stock adjustments…)
Analyse sales performance of the boutiques (new launches, product category)
Support Retail Director and Retail Team in the budget process & preparation of presentation
Admin:
Administration, tracking and follow up on Retail / Boutique invoicing and follow up on invoices with suppliers
Coordinate approval flow within retail department (Signatures i.e. invoices, petty cash etc)
Receive, check and file information shared by boutiques: tackers, schedules…
Organisation of Retail meetings
Supply ordering and management: create suppliers, coordinate invoicing, place orders (stationery, scent, uniforms..)
Incentive tracking: propose and track incentive results for Retail Teams
Gifting: track gift authorisations forms and organise team treats (birthdays, anniversaries…)
Daily requests and contact person for general inquiries of the boutiques
Coordinate with Richemont on application & renewal of all permits for internal boutiques
Proper execution of central reports related to area of responsibility
Operations & projects
Ad hoc project work within retail department as defined from time to time
Uniform ordering and budget management
Ensure boutiques have all their needed stationery, pantry supplies and any other back of house needs.
Shopfloor cover in peak seasons
CANDIDATE PROFILE
Education:
University graduate
Required experience:
Experience in Retail and/or admin roles – 3-5 years experience
Technical skills / abilities:
Very Good knowledge of MS Office (Word, Excel & Powerpoint)
Language skills
Excellent knowledge of English, Arabic is a plus
Personal skills
The successful candidate will have the following personal qualities:
Focused, target oriented, & organized
Analytical skills & proactive approach
Excellent communication skills
Operational skills and “hands-on” mentality
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