Missan IT Solutions Hiring for Operations Manager(1)/outlet manager(1) Job at Dubai Full Time

• The Operations Manager is responsible to function as Team Leader & Marketing Specialist for the outlet, to ensure customer relationship, day to day activities, setting up long and short term goals, employee engagement and to make sure the monthly targets/goals are achieved.

Key Responsibilities:

· Identify issues or gaps for the outlets and come up with creative ideas to address issues.

· Plan a reasonable budget for any operation related spendings and always seek for better solutions which fits the company’s best interest.

· Form a continuous improvement cycle to achieve the monthly Targets.

· Builds and lead high performing teams and effectively trains, motivates, managing, develops and retain talents in order to improve the sales and the quality of services.

· Overseas daily operations, optimizing schedules to minimize labour cost, support the creative ideas or productivity across all business channel and maximize the sales.

· Finding strategy around pricing, customer service, new products, suppliers, online marketing and promotions aimed to increase the efficiency and driving sales.

· Participate in market mapping to identify potential new sites as part of the business growth plan.

· Works continuously with the team to enhance the food safety cultures and customer service.

· Coordinate and accommodate with the outlet managers and staff in social media marketing and face to face marketing.

· Ensures all the team members are aware of the dress code, code of conduct, timing and leave management for organizational development.

· Monitors current versus desired field capacity to lead organizational change.

· Partners with the GM and HRM – Operations to reward and recognize teams for their results.

· Participate in P&L reviews with the Finance & Account’s team reviewing financial performance and identifying opportunities.

· Partners with purchase and other departments to develop and implement ideas that would lead to cost efficiencies and increase profitability.

· Ensures optimum cost efficiencies has been achieved in all the initiatives implemented in the business.

· Is accountable for the outlet performance and team members – mentors the team for best customer service.

· Plan, Monitors and adheres best allocation of resources within the management standards and budget allocation in line with Annual Operating Plan. Coaches the team to adhere to the above.

Qualification:

· Ideally a University Degree /Bachelors or Masters/Diploma in Hospitality or Hotel Management.

· Minimum 3 years work experience in similar role or F&B Industry.

· Excellent operational, administrative, interpersonal skills and customer service are must.

· Advanced/ professional technical skills in MS – Office, Restaurant POS Software.

· UAE Driving license.

Salary: AED 3,000.00 – 4,500.00

Preferred Nationalities: Nepal, Myanmar, Cameroon, Kenya, South Africa, Zimbabwe, Malaysia, Indonesia etc..

• The outlet manager/supervisor will be responsible for the overall daily operations of the outlet, facilitating customer service, staff management, meeting sales & financial targets ensuring efficient running of our Outlets assigned to you as a team player whilst meeting customer, employee & management expectations.

Key Responsibilities:

· Develop outlet strategies to raise customers pool, expand outlet traffic and increase the profitability.

· Meet sales target/goals by motivating, mentoring, training, and providing feedback or reviews to the outlet staff.

· Manage and overseas outlet operations, marketing and increasing sales & profitability.

· Manage loss prevention of machines & equipment’s through proper maintenance and service.

· Advanced team player with proficient in technical skills in MS – Office(Excel, Word, Power point) and POS Software’s in Café outlets.

· Report on buying, top & least selling, customer trends, profits and daily reports to the respective departments via proper communication channel.

· Deals with all the issues that arise from the customers or staff.

· Deliver superior service and maximize the customer satisfaction.

· Coordinate with the staff and team members in promoting the brand in the local community through word -of-mouth, the social media marketing and restaurant events to reach a broader audience.

· Controls cost and identify measures to cut waste of products & Foods.

· Organize and supervise shifts and make sure employee will taking laves as per the Annual Leave & Absence Policy.

· Regularly view product quality and research new vendors in the market with less costs and to communicate/coordinate via proper channel to the specified departments.

· Train new and current employees on proper customer service.

· Extensive F&B knowledge with the ability to recall the ingredients and dishes to inform customers and staff.

· Strong leadership, proactiveness, motivational, people skills and financial management skills.

Qualification:

· High School or Diploma(Culinary or hotel management experience is an advantage.

· Minimum 1 years of experience in similar role as restaurant/café manager.

· Excellent/Advanced in technical, administrative, interpersonal skills and customer service are must.

· Knowing multiple languages is ad on.

· Training Abilities

UAE Driving Licence

Salary: AED 2,500.00 – 3,500.00

Preferred Nationalities: Nepal, Myanmar, Cameroon, Kenya, South Africa, Zimbabwe, Malaysia, Indonesia etc..

Job Type: Full-time

Salary: AED2,500.00 – AED4,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• F&B experience in UAE?
• UAE driving license?

Experience:

• F&B: 7 years (Preferred)

Application Deadline: 18/03/2023
Expected Start Date: 20/03/2023