Minor International Hiring for Chief Concierge at Dubai Full Time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara The Palm Dubai Resort always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:

• Is in charge and leads Concierge, Bell services, Limousine, Valet and Airport team by example.
• Schedule team members and ensure sufficient coverage at all times.
• Anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• Knowledgeable of resort and services, and United Arab Emirates in general.
• Keep him/herself updated with all new events and activities in the city.
• Ensure all recommendations made to guests are accurate and always with a personalized approach.
• Conduct training for Concierge, Bell Services and Guest Services team on events and happenings in the city.
• Coordinate MICE movements pertaining to concierge operations.
• Never say “NO”. Offer alternatives as applicable.
• Ensures all guest requests are dealt in a timely manner following the Anantara standards.
• Attend resort events, daily shift briefings and training to improve professional skills.
• Foster a good relationship with third party Companies.
• Detailed and ensures proper handover from incoming and outgoing shifts.
• Answer telephones promptly and accurately and follow telephone etiquettes.
• Ensure timely follow up of all guest requests and revert to guests or resort as appropriate.
• Take ownership of guest’s requests and needs and ensure immediate action as appropriate.
• Keep superiors informed of all mishaps, unusual cases and guest feedbacks.
• Well acquainted with all resort facilities, including the guest room facilities and knows all events in the resort.
• Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
• Ensure guest recognition.
• Able to identify and acknowledge repeat guests and VIPs.
• Ensures that each guest interaction is a delightful experience for the guests.
• Always find a way to exceed guest’s need and expectations.
• Ensure consistent delivery of resort’s service standards.
• Ensure proper record keeping.
• Is self-motivated.
• Respect the departmental duty roster and report to work on time.
• Open and willing to adapt to new procedures for the benefit of guests and team members as and when introduced.
• Attend all scheduled training courses organized by the department and resort as and when asked to.
• Is a team player and actively participates in all employee activities.
• Present himself/herself at all times with professional courtesy and etiquette towards both guests and colleagues.
• Is well groomed and in proper uniform at all times.
• Maintain a professional demeanor at all times.
• Always project a positive image of the resort and company.
• Ensure strict compliance to all resort and local laws regarding fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.

Qualifications

• Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.

• Outstanding guest relations skills.

• Minimum two years experience as a Concierge in a similar quality hotel.

• Minimum one year supervisory experience.

• Well groomed.

• Able to work a flexible schedule, including weekends and holidays.