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Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To ensure a professional and profitable operation within the framework of the Hotel
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
- With the restaurant manager, to achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To accurately forecast business demands to ensure efficient staffing & food production
- To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
- To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
- To train subordinate managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
- To be responsible for maintaining outlet safety and sanitation standards at all times
- To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
- Promote positive inter-departmental relations through candid communication and cooperation
- To work closely with the Banqueting department to support all requested functions
- Above all, to lead by example through a “hands on” approach to motivate our Associates to excel
Qualifications
- College Diploma in Hotel Management or related field
- Previous experience in a Food & Beverage/Restaurant operations leadership role
- Passion for leadership and teamwork
- Eye for detail to achieve operational excellence
- Excellent guest service skills
