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Principal Duties and AccountabilityGeneral Duties:Handle Finance counter and Student Finance email Respond to students’ email and telephone queries related to the outstanding balance Respond to students’ requests for the special payment plan and follow up on missed instalments Collection of students fee outstanding by sending fee reminders and consistent calls Prepare Manual SOA and invoice as per student request necessary for the collection Review of Monthly Aging Report and analyse the movement of receivables to improve the collection Maintaining the prior year’s overdue receivables list, coordinating the collection email to be sent by the external legal consultants and identifying bad debts Compile all documentation for the Student Finance Committee Meetings Document collection effort by preparing the status of deliverables Assist the Head of Finance/Finance Manager in other finance tasks Respond to all student/parent queries (in person/telephone/email) Manage the Student Finance email inbox/helpdesk Develop standard response templates to frequently asked questions Accept over-the-counter credit card payments Participate in credit control collection activities, primarily calling students with outstanding debts. Ad hoc duties as required. RequirementsQualifications RequiredExcellent communicator in English, both verbal and written. Min. 2 years’ customer service experience Accuracy & attention to detail. Experience working within the credit control section. Ability to multi-task and manage own workload Strong IT skills and proficiency in MS Office. Target and deadline driven Experience in Education / Finance environments desired. ACCA, CA, or CPA qualification is desirable The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
