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The MEA Customer Success Consumption Excellence Business Program Manager for Support role is a critical business role that looks left-right across the Customer Success Support business by partnering with the Support CSAM Leader and team to run the CSAM Cloud and Support motions, coaching on consumption for acceleration and growth, and driving fiscal year planning and transformation.
Responsibilities
- Tracking and keeping the team informed and up to date on the attainments on key Support and Cloud Consumption metrics
- Supporting critical rhythms with the relevant insights (Month end review, quarterly business reviews, SCRUMs, etc)
- Supporting the landing of key consumption initiatives across MEA by designing metrics of success and following up on them
- SME of all the Support tools and reports available and driving adoption
- Consumption Data steward for Support and leveraging analytics skills to extract new insights
- Monitoring evolution of customers’ Support cloud journey and share insights with relevant stakeholders
- Using advanced analytics techniques to extract key components of customer cloud journey
- Owning and coordinating with the internal teams so they can deliver against the Support strategic charter of ensuring high customer satisfaction through realization of the full value of their cloud investment
Qualifications
- Proven background in business program management or business operations
- Business acumen skills and enterprise operational experience
- Growth Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
- Ability to partner with cross-functional teams in a highly matrixed environment. Ability to work with a variety of people across the organization
- Impeccable attention to detail and a relentless focus on execution with the highest degree of quality.
- Excellent written and interpersonal communication and collaboration skills.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
