Metawork DMCC Hiring for Client Support Executive at Dubai Full Time

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Familiarity with CRM systems and practices.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• Ability to multi-task, prioritize, and manage time effectively.
• Well-versed in handling digital tools and modern computer hardware.