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Main responsibilities:
- Perform product demonstrations, installations, and application support.
- Improve product knowledge and sales techniques.
- Evaluate customer needs and emphasize product features based on the technical knowledge of product capabilities and limitations.
- Post advertisements on classified websites and respond to advertisement-related questions.
- Create strategies for business-to-business sales opportunities.
- Convert customer queries, quotations and leads into sales for example exports, instrument assessments, instrument repair assessments. Conduct warm calls.
- Attend industry events to promote the sales and services of Used Piano, for example expos, hospitality conventions etc.)
- Collaborate with the Marketing Department to create marketing collateral and material to increase Used Piano sales.
- Purchase used instruments from various sources for re-selling and for use inside the schools.
- Create strategies for email and SMS marketing for lead generation.
- Continually research and maintain a register of all music, hospitality and events magazines for advertising purposes.
- Identify sales opportunities via industry readings, internet searches, analysts’ reports, etc.
- Identify growth opportunities for example expanding products and services offered.
Contact customers for after-sale and customer service checks for process and service improvements. Maintain up-to-date knowledge of all Used Instruments and Melodica products, services and offerings. Provide a high level of customer service to both internal and external customers.
- Ensure a smooth running of the daily operation of the branch
- Place, receive and route a high volume of local or international calls and direct calls and respond to inquiries.
- Establish and maintain a good relationship with the customers
- Manage all types of inquiries within your capacity
- Update the internal/external contact lists on regular basis
- Promote the company packages and services
- Meet monthly sales targets by promoting sales and assisting customers with queries relating to the sale of items
- Greet and assist visitors and screen to control interruptions
- Welcome candidates cheerfully and inform concerned staff
- Announce the arrival of visitors/clients and schedule of students accordingly
- Provide back-up data as needed
- Arrange amenities as needed
- Arrange the rooms for the teachers and students
- With relevant experience in “Sales” and able to meet “sales target”
- Suggests and contributes in policy & procedure making for the improvement of the Customer Service Department.
- Support in the development of the existing system to ensure upmost customer satisfaction.
Requirements:
- Minimum Diploma or Bachelor’s degree in Hospitality, Business Management or Administration
- Young, good-looking, jovial and pleasing personality
- Candidate must not be more than 35 years of age
- Relevant experience in a sales environment and strong client service orientation preferred
- With very good English communication skills – verbal and written
- Flexible when it comes to the reassignment of branches and shifting schedule
- Open to work in other Emirates
- Strong IT systems knowledge – MS Word, MS Excel, MS Outlook, MS PowerPoint
- Good administrative skills
- Knowledgeable in any kind of Music instrument (Guitar, Drums, Piano, etc.). Preferably someone who can play the instrument.
Job Types: Full-time, Contract
Contract length: 24 months
