Melia Hotels International Hiring for E-Commerce Manager – ME Dubai Job at Dubai Full Time

[[E- Commerce Manager]]

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand.

MISSION: Directly responsible for revenue in the E-Commerce segment for the assigned hotels, ensuring alignment with business needs.

Ensure the achievement of revenue objectives for the E-Commerce segment (direct sales and OTAs) for hotels under their responsibility. Responsible for the implementation and monitoring of the distribution and sales strategy for the segment and the permanent relationship with the Sales Partners responsible for the area.

STRATEGY

• Participate in the definition of the sales strategy for the E-Commerce segment, ensuring its alignment with the reality of the business
• Implement the E-Commerce strategy for the hotels under their responsibility in coordination with the Revenue Management team.
• Ensure the correct implementation of the sales strategy for the Contact Centre in each assigned hotel

BUDGET

• Ensure the achievement of the revenue objectives for the E-Commerce segment in each of the assigned hotels.
• Assist in the preparation of the annual revenue budget for the E-commerce segment.

KAM

• Carry out the required reviews to ensure the correct set-up of the hotels under their responsibility in each of the accounts.
• Participation in local trade fairs for meetings with local Market Managers.

COMMERCIAL REVIEW

• Participate in weekly and monthly E-Commerce Sales committees.
• Participate in weekly and/or monthly commercial reviews defined for the hotels under their responsibility.
• Implement E-Commerce action plans
• Plan and implement commercial reviews with OTA Market Managers to define action plans for each of the assigned hotels.

MARKETING PLAN

• Ensure the correct implementation of the strategy for each of the assigned hotels.
• Communicate proposals for participation in Destination Co-op and MM recommendations on the use of Travel Ads to the team in charge of Digital Marketing

CONTENT

• Notify any changes required to guarantee superior quality content in each of the hotels under their responsibility
• Notify all relevant changes and the key selling points of hotels under their responsibility to the DIGITAL MARKETING & SERVICES team to guarantee updated content in the paid social media (advertising) strategy. “SEM data sheets”.

PRICING

• Negotiate and coordinate the campaigns in each of the assigned hotels in collaboration with Revenue Management and review the subsequent implementation of the campaigns
• Review the correct implementation of the MHI pricing model in the E-Commerce segment
• Carry out audits to ensure the correct application of rates in the E-Commerce segment
• Ensure the correct loading of offers on the Extranet in collaboration with the Hub
• Ensure the application of parity rules in the assigned hotels.

PRE-OPENINGS

• Ensure the addition of new hotels both in direct channels and in the OTAs

CORE PROCESS MATRIX

• Align consensus, validation and the day-to-day relationship with Operations based on the defined and approved Process Matrix.

What benefits do we have for you?

• If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
• At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
• Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
• Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

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