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Job Purpose:This position is leading Operations in UAE & Oman as a cluster function and reports directly to the CEO of Meeting Point UAE & Oman.This position is responsible to deliver performance across Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response. This role is responsible to plan, supervise and control the DMC’s operations in order to maximize operating capabilities and employ strategies to maximize Guest satisfaction, including using functional expertise to make strategic recommendations for operational improvement.Main Tasks and Responsibilities:Hands-on leadership of the entire day-to-day operations work and in-destination guest services including service delivery, reservations, in-destination sales, transfers & transportationMeasure effectiveness, efficiency and profitability of operational processes both internally and externally and delivers process improvementEnsure activities comply with the organizational requirements for quality and safety, including handling crisis management situationsEnsure high level of guest experience through that brand exposure, colleague training, uniforms and service levelsAnalyse guest feedback to identify service recovery and potential process improvementPlan, develop and execute strategies for maximizing in-destination salesManage relationships with partners/vendorsTrain, motivate, coach, develop and manage direct reportsContribute to the formulation of annual budgets. Accountable to achieve Operations budget. Your Skills, Qualifications and Experience:Bachelor’s degree with preferably a post-graduate qualificationAt least 12 years of experience in a relevant industry, including at least 5 years in positions of progressively increasing managerial responsibilitiesFluent English LevelBudget and Cost Control KnowledgeIT and Computer LiteracyManagement SkillsNegotiation SkillsPerformance ManagementCommunication and interpersonal SkillsNumerical Skills
