McDermott Hiring for Principal Technology Specialist Job at Dubai Full Time

Job Overview:

Global Support of McDermott’s ITSM & HR Service Desk Platform (ServiceNow)

Key Tasks and Responsibilities:

• Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to the production environment.
• ServiceNow configuration and customization including but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, REST/SOA integrations, custom scripting, and third-party software integrations.
• Client side & Server side scripting within ServiceNow, using HTML, CSS, JavaScript, SQL, XML, Web services and Angular JS.
• Configure Asset and Configuration modules, while utilizing Discovery module to identify assets and CI’s on the network.
• Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations.
• Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
• Manage functional day-to-day operations of the ServiceNow platform, serve as the subject matter expert and point of contact for all queries related to ServiceNow.
• Develop and distribute industry standard ITSM reports and dashboards to managers and leadership for defined KPIs.
• Follow established best practices for customization, configuration, and other ServiceNow functionality to document and communicate application requirements.

Essential Qualifications and Education:

• Minimum Bachelor’s Degree in Engineering, and/or Computer Science
• 7+ years of ServiceNow (ITSM) Development & Implementation experience
• Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing.
• Ability to think big, and challenge conventional wisdom regarding the ServiceNow platform.
• Ability to adapt quickly to learn new tool’s, new technologies, and current industry standards
• Experience working on agile project teams (Scrum or Kanban methods), using JIRA, Azure Devops or other developer collaborating tools.
• Ability to facilitate planning meetings, workshops, reviews and retrospectives.
• Familiarity with Git, Jenkins & HP ALM
• ServiceNow Certified Application Developer / Certified Implementation Specialist.
• Experience with development and implementation of ServiceNow ITSM modules – Incident Management, Problem Management, Configuration Management, Change Management & Asset management.
• Highly proficient in ServiceNow integration solutions including: ServiceNow API’s, SSO, Web Services, LDAP, SOAP & REST
• Experienced in BMC Discovery integration with ServiceNow CMDB.
• ITIL v3 Foundation level or higher certification.

Company Overview and Core Values:

McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutions—from the wellhead to the storage tank—to transport and transform oil and gas into the products the world needs today.

At McDermott, we hold all employees accountable to follow our 5 core values.

• Integrity – we maintain a firm adherence to legal and ethical conduct
• One Team – we are one company, where everyone is equally important
• Go Beyond – we seek courageous and creative solutions
• Well-Being – we promote all forms of well-being
• Commitment – we are reliable and dependable in delivering quality solutions