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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Senior Network Operations Analyst
Major Accountabilities
- Provide operational support for Mastercard’s environment with an emphasis on infrastructure and transactions technologies.
- Perform Tier II support functions for the Mastercard Operations Command Center (OCC).
- Manage Customer & Regional Incident Communication and handle level 1 escalations with vendors, and internal application owners.
- Proactive operational analysis at multiple level (network, customer, product, application )
- Perform Incident Root Cause Analysis, ensure effective resolution and corrective steps are incorporated.
- Help reduce Incident Impact/duration and report on the overall health of the Network in the region.
- Identify and Improve network diversity & resiliency in collaboration with vendors and internal engineering teams.
- Support Presales, new depolyements and post deployment activities within the region including capacity analysis of large scale projects.
- Partner with cross-functional support teams in improving the proprietary tools and systems.
- Provide White Glove Support for Critical Care Customers.
Knowledge/Experience
- Previous experience of providing Level 2 and level 3 operational support.
- Previous experience in medium/large multinational companies in an operations management/support roles.
- Proven ability and excellent track record in meeting and exceeding customer specific SLA’s coupled with solid problem solving skills.
- Proficient in providing statistical data to Senior Management.Proven ability to assess critical incidents, evaluate risks and orchestrate incident resolutions.
- Experience in payment industry and knowledge of payment transactions flows (Preferred).
- Good process understanding and knowledge COBIT 5 / ITIL (Preferred).
- Strong knowledge on Cisco’s products especially routers, switches, wireless, ACS.
- Strong knowledge on Monitoring tools, routing protocols and MPLS technologies.
- SDWAN knowledge would be an added advantage.
Qualifications
- Bachelor’s degree in IT or equivalent
- ITIL v3 Foundation certification or equivalent.
- CCNA.
- CCNP : Routing and Switching is an advantage.
COVID-19 Considerations
In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
