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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Product Manager
Job Overview:
Individual Contributor within a global team, serving as the focal point in the MEA and EUR region to customer facing teams and customers selling on-behalf solutions and services for Global Customer Care. Provide general support through research, analysis and resolution of internal and external customer issues pertaining to opportunities to improve the CX and enable incremental revenue for our company.
Must be a strong team player with the ability to maintain positive business relationships across the organization in a rapidly changing environment. Requires delivery on commitments, executing with excellence, and demonstrating a sense of urgency when needed.
Major accountabilities:
- Analyze, coordinate and implement all customer requests to provide timely and accurate delivery of engagements
- Partner with customer interface groups and regional representatives to execute customer implementations.
- Provide subject matter expertise on core applications and/or application databases.
- Provide technical problem resolution and application support.
- Adhere to established process to support various compliance activities including audits and business continuity exercises
- Identify and implement process improvements relevant to job function
Education:
- Bachelors in business, information technology or computer science, or equivalent work experience
Knowledge/Experience:
- Two to five years of experience in Information Technology or related industry.
- Thorough understanding of data processing concepts and financial industry/banking operations practices.
- Understanding of payment processing systems, formats and applications.
understand Customer Care capabilities and apply those to customer needs
Skills/Abilities:
- Effective organizational skills and attention to detail with the ability to influence.
- Effective problem solving, troubleshooting, and sales skills.
- Self starter with a desire to learn independently
Working Conditions:
May require flexible work schedule, including on-call support
Location: Can be located in either Dublin, Dubai, or London
COVID-19 Considerations
In many locations, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in our NYC offices, as required by law, only individuals who have been fully vaccinated against COVID-19 will be permitted inside Mastercard offices unless a reasonable accommodation has been approved in advance.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
