Marsh Hiring for Client relationship Management Team Leader – Employee Health & Benefits Job at Dubai


  • Full Time
  • Dubai

Marsh

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Purpose of Role

To lead and manage responsibility of the respective EB Corporate Clients portfolio


Key Responsibilities


Managing Existing Portfolio

  • Building and maintaining strong relationships with clients and support the team in building strong relationships with clients

Ensure the delivery of the Best in class service to Marsh clients

  • Monitoring client satisfaction and addressing service concerns
  • Building, developing and managing accounts
  • Engage in the different Marsh activities and Campaigns to Marsh clients


Renewal of the existing portfolio

  • Renewal of the existing portfolio and team portfolio
  • A review of insurable risks and exposures
  • Marketing and tendering of the insurance requirements at renewal
  • Reviewing market analysis to determine client needs and designing insurance programs
  • Developing and making presentations to key decision makers
  • Managing annual insurance renewals including strategy development and timelines


Expansion

  • Expansion of the existing portfolio through business penetration

Support and act as Subject matter expert to team members when expert advice is needed

  • Introducing other Products and other lines of business based on risk assessment and client needs
  • Approach new prospects to introduce Marsh services and achieve New Business target

Support Business development team in growing the business

  • Referrals from existing clients to grow the book of business


Compliance

  • Ensuring the accuracy of Policy contracts and any documentation going out to clients
  • Ensuring compliance with latest policies and ensuring that the same is in line with other regulatory requirements
  • Matching client risk issues with marsh capabilities


People

Manage and Build a Team of Client executives

Coach and guide team members to better service the clients

  • Maintaining good relations with Insurance market
  • Proactive communication with all internal and external units globally
  • Self generating new ideas and capable of closure on existing/outstanding issues


Competencies

  • Strong technical EB skills i.e. claims analysis, product knowledge, broking, basic underwriting knowledge
  • High level of customer service and focus
  • Knowledge of and experience with various sales techniques

Ability to manage a team and monitor performance of team members

  • Good knowledge of Microsoft Office /other PC based applications and excellent analytical skills
  • Competitive, goal driven attitude, focused “go getter” approach
  • Excellent interpersonal skills, team/talent management, problem solving skills
  • Strong negotiation skills and attention to detail
  • Ability to work under pressure and meet deadlines while adapting to complex concepts
  • Excellent organizational skills


Special Knowledge and Skills

  • Sound understanding of the Employee Benefits Insurance industry, along with understanding of the specific role of a Client relationship Manager Team Leader and its working practices


Requirements

  • Bachelor’s Degree graduate
  • Minimum 10+ years’ experience in Medical/Life insurance industry (either Insurer / Broker)
  • Excellent oral and written communication skills
  • Able to handle a variety of assignments simultaneously
  • Arabic is a plus
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