Marriott International, Inc Hiring for Valet Job at Dubai Full Time

• A Full Time position based at Dubai Marriott Harbour Hotel & Suites.
• Number of Direct Reports –
• Titles of Direct Reports –

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Complete appropriate safety training and certifications to perform work tasks.
VALET
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Address guests’ service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Provide assistance to coworkers, ensuring they understand their tasks.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
Support all co-workers and treat them with dignity and respect.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Greet/Escort Guests
Open doors and assist guests/residents/visitors entering and leaving property.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Parking
Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
Maintain security of vehicles and vehicle keys.
Communicate parking procedures to guests/visitors.
VALET
Dubai Marriott Harbour Hotel & Suites
Marriott Confidential and Proprietary Information
CRITICAL COMPETENCIES
Analytical Skills
 Learning
Interpersonal Skills
 Customer Service Orientation
 Interpersonal Skills
 Team Work
 Diversity Relations
Communications
 Communication
 Listening
 Telephone Etiquette Skills
 English Language Proficiency
 Applied Reading
Personal Attributes
 Positive Demeanor
 Presentation
 Dependability
 Stress Tolerance
 Integrity
Physical Abilities
 Visual Acuity
 Work Conditions
 Stamina
 Agility
 Hand-Eye Coordination
Transportation/Parking
 Vehicle Operation
Technical Certifications and Licenses
 Driver’s License
Other
 Performs other related task as assigned by management.
 Complies with Marriott International Hotels Limited Continent Office Policies and Procedures.
 Working hours as required to do your job but normally not less than 48 hours per week.
Manager’s Name: …….…………………………………… Associate Name………………………………………
Signature: …..……………………………………………… Signature: …..…………………………………………
Date: ………………………………………………………… Date: ……………………………………………………