Marriott International, Inc Hiring for Rooms Technician Team Leader Job at Dubai Full Time

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JOB SUMMARY

The Rooms Maintenance Team Leader is responsible to provide technical, operational and administrative assistance to the Rooms Maintenance Supervisor on all Guestroom related issues. To install, maintain, perform preventative maintenance on, and recommend replacement of all MEP & Interior Decorative elements in the guestroom, floor corridor and elevator landings. Order, mark, and stock parts and supplies for all Guestrooms and guest contact areas, as needed. Assist to maintain inventory and purchase orders log. Inspect tools, fixtures and related equipment. Enter and locate work-related information using computers.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports – 18
• Titles of Direct Reports – Room Technicians

CANDIDATE PROFILE

Experience:

• Minimum 3 years supervisory experience in Civil/Electro-Mechanical/Carpentry/Joinery works in a 5-star Hotel or equivalent

Skills and Knowledge

• Demonstrated knowledge of maintenance and repair of physical structures of buildings and grounds; and inclusive the interior decorative elements
• Good understanding of Building Code (both local and IBC) & an ability to Read and follow blueprints / shop drawings
• Extensive Hands-on Civil/Electro-Mechanical/Carpentry & Joinery work experience, inclusive use of relevant Trade Tools & equipment
• Proven experience leading a multi-disciplined technical team
• Strong customer focus/perspective and relationship skills.
• Strong verbal and written communication skills

Education or Certification

• Diploma in Electrical & electronics/ Mechanical / Civil/Electro-Mechanical/Carpentry & Joinery or equivalent

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• • Hands-on approach to direct and perform scheduled preventative maintenance and cleaning in guest rooms, to ensure superior guest service and product quality
  • Assist in conducting daily inspections of guestrooms and corridor areas to visually assess the condition of all interior Decorative elements and relating in-room services/appliances
• To inspect work assignments to ensure that work is completed in a timely manner and within specifications
  • Effectively organize, train, and assign tasks to and follow-up with Rooms Team, to ensure maximum productivity
  • Assist to analyze room defect trends.
  • Record room preventative maintenance inspection scores into appropriate display or chart.
  • Log maintenance completed into log book and electronic tracking system for each room.
• Coordinate with other departments to put rooms out of order and rooms needing refresh or cleaning.
  • To execute preventive maintenance duties as outlined in the Preventative Maintenance Program and follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment etc
• To assist with replenishing Guestroom supplies and inventory in a timely and efficient manner, and minimize waste; and make sure building areas are prepared and made ready for the following day’s use
• Ensure all the portable appliances in the room are PAT tested
  • Adhere to all company required purchasing policies and controls to stay within budget guidelines.
  • Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
  • Participate in effective energy management programs and efficient use of equipment and energy in the hotel.
  • In absence of Rooms Maintenance Supervisor, conducts a daily briefing with Rooms section team members on current key activities.
  • Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.
  • Liaise with 3rd party vendors/contractors, as assigned
  • Maintaining a safe and hygienic work environment & performing related duties and special projects as assigned.
  • Ensuring all Team associates have the proper supplies, equipment and uniforms.
  • Establishes and maintains open, collaborative relationships with Team associates.
  • Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance.
• Carry out senior Engineering Leadership instructions or other designated person of authority

Safety and Security

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• The physical ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• The physical ability to climb on a ladder to heights in excess of 10’, balance, and work above the shoulder frequently.
• The physical ability to occasionally bend/stoop, kneel, crouch, and squat
• The physical ability to use both hands for frequent grasping and occasional fine manipulation
• The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
• The physical ability to occasionally push and pull various items, such as equipment, tools etc.
• May need to adapt to multi-temperature work environments.