Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
SCOPE / BUSINESS CONTEXT
· A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
· Number of Direct Reports – 0
CANDIDATE PROFILE
Experience
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
· Responds to telephone/email inquiries/ requests for group business in the defined timeline. · Create and maintain accurate customer meeting/event records in Opera capture feedback and make suggestions for adapting offering.
· Ensure follow up takes place with clients and opportunities are sought for repeat bookings. · Support other hotel associates on their development of sales awareness and selling skills.
· Communicate the vision in the way that generates excitement, enthusiasm and commitment. · Focus on the customer and find ways to meet, exceed their expectations
OTHER
Safety and Security
Communication
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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