JOB SUMMARY
Responsible for providing administrative and research support to the Director of Marketing as well as supporting with Social Media and Community Management for the hotel and resorts accounts. Responsible for ecommerce administration for the hotels to include the full maintenance of HWS to audit standard, epic as required, Identifies new business leads in conference, group and transient markets and researches these for the on property team as required. Assists in, hotel marketing promotions direct mailings, the planning and undertaking of hospitality events, tradeshows, sales trips and familiarization events. Marketing and PR Coordinator is responsible for supporting the Director of the department in all areas of PR and Marketing Communications, with major focus related on F&B and Catering initiatives. SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
Number of Direct Reports – 0
Titles of Direct Reports – n/a CANDIDATE PROFILE
Experience:
Previous experience working in a sales and administrative role
Skills and Knowledge
Possesses excellent telephone skills
An understanding of contractual agreements and legal implications.
Strong communication skills (verbal, listening, writing)
Strong organization skills
Ability to solve problems
Demonstrates high level of interpersonal skills
Excellent IT literacy including Microsoft Office, excel, PowerPoint, Internet
Excellent customer relations skills
Ability to develop and maintain relationships e.g., associates, customers, vendors
Ability to work collaboratively with other hotel departments to provide exceptional customer service
Ability to understand, execute and support Marriott Customer Service Standards and Marriott Brand Standards
Multi-Property Marketing Coordinator
JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
Marriott Confidential and Proprietary Information
Education or Certification
High School Diploma or equivalent required. SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Providing an efficient and accurate administrative and secretarial support to the department head
Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention
Tracking Department Training & Development
Processing and submitting monthly payroll & leave for the department.
Performing a variety of accounting activities, such as preparing expense reports, voucher’s, purchase orders, invoices and involved with departmental budgeting and forecast meeting.
Processing and submitting monthly payroll & leave for the sales department
Maintaining ISO 14001 filing for Sales & Marketing department
Recording, transcribing and distributing minutes of meetings
Answering and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy
Planning and coordinating company events and teamwork activities
Producing monthly reports, presentations, flyers and spreadsheets
Producing Offer and Partner Tracking Sheets
Assist Assistant Marketing Manager with Social Media Community Management as well as posts for select accounts
OTHER
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Multi-Property Marketing Coordinator
JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
Marriott Confidential and Proprietary Information
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests’ service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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