Marriott International, Inc Hiring for Housing Generalist Job at Dubai Full Time

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JOB SUMMARY
To maintain a high standard of cleanliness and sanitation at the Associates Housing Complex.

SCOPE / BUSINESS CONTEXT

• A Full Time position
• Number of Direct Reports – 0
• Titles of Direct Reports – na CANDIDATE PROFILE

Experience:

• Housekeeping experience
• High School graduate

Skills and Knowledge:

• English language
• Flexible
• Willing to learn

SPECIFIC DUTIES

• The following are specific responsibilities and contributions critical to the successful performance of the position:
• Report on work in uniform and on time.
• Perform all duties and responsibilities in allotted period of time on the inspection schedule.
• Report all malfunction of equipment, damage on the building or any breakage in the Associate Housing.
• Help monitor the Rules and Regulations of the Associate housing and report any violation to the Housing Supervisor.
• Maintain the cleanliness of the public areas/hallways / toilets and other areas concern at all times.
• Ensure that all the preventive maintenance, are reported to the Maintenance Supervisor for proper disposal.
• Participate and help in the preparation of all recreational and social events at the Housing Sports activities.
• Adopt and maintain friendly manner with all the Housing Associates.
• Help in the periodical general cleaning and vacated rooms and other extra responsibilities.
• To ensure high quality of hospitality and positive concern to each associates.
• Perform any other duties and responsibilities as directed by the Housing Manager.

OTHER

Safety and Security:

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures:

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication:

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others:

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.