JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Responsible for all Guest Experience functions and employees. Areas of responsibility include overseeing and managing the Guest Experience Department- inclusive of Guest Experience Agents, Concierge and VIP services. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Is the properties Guest Relations Manager and handles the tracking of service issues. Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required, will perform duty manager roles.
CANDIDATE PROFILE
Education and Experience
OR
CORE WORK ACTIVITIES
Managing Guest Experience
Maintaining Guest Experience Goals
Supporting Projects and Policies Related to Guest Experience and Safety
Ensuring and Providing Exceptional Customer Service
Managing and Conducting Human Resource Activities
Additional Responsibilities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
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