JOB SUMMARY
Coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.
Main responsibility to take care of daily allocation groups and tour series and support Group housing team in daily tasks.
Check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group’s arrival. Responsible for data collection, inventory and reservation duties. To maintain regular communication between area reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms. Owner of data integrity and IT processes relevant to the role
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Education or Certification
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Rooms Reservations Processing
General Rooming and Group Billing
Documentation/Reporting.
Managing events
Assists Management
This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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