JOB SUMMARY
The Director of Sales & Distribution functions as the Sales and Distribution business leader for the hotel, and is responsible for property sales, and revenue management and reservation sales. As a member of the Hotel Guidance Team, the Director of Sales & Marketing develops and implements hotel–wide strategies that deliver products and services to meet or exceed the needs and expectations of the Ritz Carlton guests and employees, and provides a return on investment to the owner and the Ritz Carlton Hotel Company LCC. The position has overall responsibility for achieving revenue goals, guest and employee satisfaction and the financial performance of the department.
RESPONSIBILITIES
Business Results
Effectively manages multiple disciplines under sales and distribtuion and develops and executes integrated strategies in direct sales, and revenue management and reservations to continually drive total hotel profitable revenue, grow market share, improve employee and guest loyalty, maximize profitability, and strengthen The Ritz-Carlton brand.
Key Success Factors:
Customer Loyalty: Acts as the customer expert and customer advocate at the hotel.
Revenue: Focuses on building total hotel revenue by developing and executing against a sales strategy in all revenue producing areas in the hotel.
Brand:
Employee Loyalty:
Profit:
Owner Loyalty:
Leadership
…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
Building Relationships
…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
Management Work Execution
…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drives for results.
Generating Talent
…proactively identifies and develops talent within the organization.
Organizational Learner
…actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.
Seeks out others for information, support, guidance and assistance as necessary
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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