JOB SUMMARY
Assist in supervising all concierge operations with a focus on ensuring that the highest levels of hospitality and service are provided. Represents concierge department in resolving any guest or hotel related situation. Supervise the flow of questions and directs guests within the hotel front drive and Lobby. Serves as hierarchy to Chief Concierge and handles the tracking of flawless service for guest. Assists in managing the day to day operations of the Concierge team.
SCOPE / BUSINESS CONTEXT
CANDIDATE PROFILE
Experience:
Skills and Knowledge
Education or Certification
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
OTHER
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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