JOB SUMMARY
Serve as the main point of contact for all guest requests and needs, including answering calls , dispatching requests and following up to ensure satisfaction with result. Ensure handling all guest requests as well as taking guest orders.
SCOPE / BUSINESS CONTEXT
The agent must exhibit courteous hospitality at all times and fully own each guest issue up to guest highest satisfaction. When in communication with the guest, the agent must be proactive in every area, including offering additional services. Responsible for on job training for all new At Your Service Agents/ runners.
CANDIDATE PROFILE
Titles of Direct Reports – At Your Service Agents & Runners
Experience:
having an experience in similar position for at least 12 months/ senior agent in big volume hotel with a great deal interpersonal skills.
Skills and Knowledge
Education or Certification
SPECIFIC DUTIES
Good level of English essential
The following are specific responsibilities and contributions critical to the successful performance of the position:
OTHER
Performs other related tasks as assigned by management. Attend all scheduled department meetings.
Maintain cleanliness and neatness of work area.
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
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