Marriott International, Inc Hiring for Assistant Spa & Recreation Manager Job at Dubai Full Time

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa & recreation services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Skills and Knowledge

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Analytical/Critical Thinking – The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Adapting and role modeling brand standards at all times
• Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis.
• Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance.
• Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently.
• Training and developing the team to execute all job responsibilities.
• Motivate and hold team accountable
• Walk the talk and align with managers to ensure positive environment.
• Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable.

• Assisting and Caring for Others – Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Demonstrating Knowledge – Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Managing Daily Operations of the area or department – Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
• Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates’ absence.
• Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention
• Coaching and Developing Others – Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Ordering, managing, and providing Supplies – Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Scheduling Work and Activities – Scheduling events, programs, and activities, as well as the work of others.
• Administering Performance Appraisals – Participating in the performance appraisal system process, giving feedback when needed
• Ensuring Communication of Expectations and Objectives – Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns
• Supporting Management of Spa & Recreation Operations and Budgets: Assumes the responsibilities of the Spa Director in his/her absence.

• Manages overall operations of spa & recreation department.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa & recreation and related areas and equipment.
• Manages pool and activities staff to ensure brand standards of hospitality and cleanliness are met.
• Ensures all facilities are in appropriate operating condition.
• Schedules work/repairs as needed with the Director of Services and Engineering Department.
• Maintains and enforces safety standards and procedures with the spa & recreation staff.
• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the spa & recreation staff.
• Selects and ensures appropriate training and certification of all spa & recreation staff.
• Schedules and maintains appropriate coverage of all spa & recreation operations.
• Manages spa & recreation department man-hours and expenditures as budgeted.
• Provides ongoing coaching and training to staff members.
• Makes final decisions regarding the opening and closing of the pools and spas, based on weather and condition of facility.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a spa & recreation orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists the Spa Director in managing the day-to-day operations of the spa, gym, pool & any other recreation facilities as necessary.

JOB FAMILY CORE WORK ACTIVITIES

Assisting in Management of Spa Operations and Budgets

• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

• Spa Service – Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).

• Spa/Salon Services and Equipment – Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.

• Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.

• Writing – Communicates effectively in writing as appropriate for the needs of the audience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years’ experience in related professional area.

OR

• 2-year degree from an accredited university in Spa / Recreation operations, or related professional area.

Skills and Knowledge

• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Mathematics – Using mathematics to solve problems.

• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Economics and Accounting – Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

• Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

TRAINING

All statutory Marriott training schemes.

WORKING CONDITIONS

All Uniformed Associates are provided with a Marriott Uniform.

All associates are expected to wear the correct uniform.

All associates are expected to wear the correct uniform, JW Marriott Service Note card and their name badge at all times. You are required to maintain high standards of personal hygiene, ensuring that you are always clean and well turned out during your working hours. In the eyes of the guest, you represent Marriott.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.