Marriott International, Inc Hiring for Assistant Manager – Loss Prevention and Protocol (Arabic Speaker) Job at Dubai Full Time

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JOB SUMMARY

The mandatory in this position is responsible for supporting the Loss Prevention Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation for the protection of guests, employees, properties and classified information and from injury, damage, loss and theft. Responsibility of VIP arrival and departure. Coordinate with guest relations for any special arrangement, in-room check-in, meet & greet all VIP and Royal family upon arrival. And look after VIP who attending events in-house. Supervise also advice the team for special local occasion.

SCOPE/BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai
• Number of Direct Reports – Varies
• Titles of Direct Reports – Loss Prevention Shift Leaders, Loss Prevention Officers

CANDIDATE PROFILE

Experience:

• 3-4 years of experience with hospitality security, Police or military
• Skills and Knowledge
• Computer skills
• English Language
• Leader shift
• Well fit
• Education or Certification
• High school or equivalent
• Dubai Police Security Officer/ Supervisor Certificate (DPS)

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Effectively respond to concerns raised by top management, guest, and associates.
• Assess performance of LP personnel.
• Write and develop security policies and procedures.
• Coordinate with Human resources on conducting internal investigations when necessary.
• Manage the schedules of LP personnel and tracking their attendance
• Conduct monthly trainings, holding safety committee when LP manager is not available.
• Assist with updating and revising the emergency response plan.
• Maintaining a record of incident uploaded into MIRA, and Analyzing monthly incidents & complaints.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Support to all entered departments in case of needed.
• Patrolling to all hotel premises including internal area of event and reporting all the suspicious and security gape to the LP & MOD.
• Meet and greet Royal families Guests.
• Responsible of retrieving all the information about the VIP guest and the entire preparation of the VIP arrival (Checking the rooms, know what the guest likes etc.)
• Responsible of dealing with the police or any government department as needed during duty hours.
• Complies with applicable federal, state and local law and safety regulations.
• Maintains logs, certifications and documents required by law and Standard Operating Procedures.
• Supervises and reviews initial incident investigations and promote timely responses for all reported incidents.
• Follows proper key control guidelines in loss prevention and in the property.
• Assists with promotion and implementation of accident and fire prevention procedures.
• Incorporates into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system.
• Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Promotes action plans to monitor and control risk.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Assists with first aid program for guests and employees.
• Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
• Works closely with Meeting Planners to facilitate a successful and safe experience for guests.

OTHER

Safety and Security:

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures:

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication:

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others:

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.