Position: Sales Executive – Leisure (Full time #532880)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

An ideal candidate must have 2-4 years of relevant experience in a luxury hotel and speak one European language in addition to English.

Responsibilities

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Generating and maintaining accounts and assigned segments through various sales activities.
• Carries out face to face sales calls, telephone calls, entertainment, site inspections.
• Implements and executes all sales objectives and action plans to reach and exceed targets set.
• Ensuring all plans and activities are implemented to achieve a successful strategy.
• Builds and develops strong and productive relationships with business partners.
• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
• Reviews direct competition and ensuring complete awareness of product and competition.
• Constantly monitors the market and the competition and reports on threats and opportunities.
• Attends major events in hotel & city as requested by Department Head.
• MObilises at all opportunities to cross sell the brand worldwide.
• Ensures all requests are handled in the time frame set by the company.
• Updates all activities related to company account management in the system and adheres to MOHG standards.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example.
• Handles guest complaints and disputes.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.
• Utilizes all available on the job training tools for colleagues.
• Establishing and maintaining files, data base of all accounts and assisting the Assistant Director of Sales and Director of Sales in maintaining the account management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• Conducts sites visits as required by hotel operation
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required

Skills & Qualifications:

• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a luxury hotel environment within Sales and Banqueting with proven records of closing sales.
• Previous experience in the GCC an advantage.
• Experience in representing hotel at trade shows and sales missions.
• Must be excellent in using computer and well versed in all computer applications.
• Charming and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English and one more European language.